Refund and Returns Policy
Return and Refund Policy
At WoodyCoozy.com, we are dedicated to ensuring that our customers are satisfied with their purchases. Our return and refund policy is designed to provide peace of mind and flexibility when shopping with us. If you have any questions or concerns, please contact us at info@woodycoozy.com or on WhatsApp at +923087004624.
1. Returns
We accept returns for eligible products within 15 days of delivery. To qualify for a return:
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (e.g., order number) is required.
- To initiate a return, please reach out to us at info@woodycoozy.com or via WhatsApp at +923087004624. Our team will guide you through the process and provide any necessary return instructions.
2. Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, the refund will be processed within 7-10 business days and issued back to your original payment method.
3. Exchanges
If you would like to exchange a product for a different style, color, or design, please contact us within 15 days of delivery. We will do our best to accommodate exchanges based on available stock. Custom orders, however, are non-exchangeable.
4. Custom Orders
Due to the personalized nature of custom-made products, returns and refunds are generally not available for these items unless there is a defect or damage upon delivery. If you receive a damaged or incorrect custom item, please contact us immediately to discuss a resolution.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving the item. We may request photos to better understand the issue. We will work with you to resolve the situation promptly, whether that involves a replacement or refund.
6. Non-Refundable Items
The following items are not eligible for returns or refunds:
- Customized products (unless damaged or incorrect)
- Items marked as final sale
- We are here to provide a smooth, hassle-free experience and are committed to addressing any concerns promptly. Please reach out at info@woodycoozy.com or +923087004624 for further assistance.